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Your comments

We stay in close contact with our clients and their families to make sure we continue to deliver an excellent service

As well as informal feedback and questionnaires, we also regularly call our clients to make sure the service is meeting their needs

Your Feedback 2015-2016

(Total responses 86)

Did the care worker(s) treat you with dignity and respect?

100% completely

Did you feel safe in their care?

100% completely

Was/Were the care worker(s) kind and polite?

100% Completely

Is the care we provide meeting your needs?

91% Completely

9 % very well

Have our care workers been arriving at regular times?

79% Always

21% Frequently

Have our carers been kind and polite?

100% Always

Are you happy with the number of carers who visit you?

92% Completely

7% Somewhat, 2% No

Overall, are your visits the right length?

100%
Just right

Other comments 

Nothing was too much trouble and quite honestly I don’t know how I would have managed without them
The carers are amazing and very thoughtful and help me with the care I need.
Always happy to see St Christopher carers who are so kind and helpful at all times. They never make me feel I’m a nuisance.
The service was excellent and the nurses were very nice people.Nothing was too much trouble and quite honestly I don’t know how I would have managed without them. Thank you very much.
The attention and service was perfect and everyone so dedicated to what they had to do. It couldn’t be improved.
Carers very kind, attentive. Very pleased with care provided.
Every carer that stepped over my door was caring, compassionate, sensitive and very supportive to all members of the family. Truly amazing people and I thank you from the bottom of my heart for all you did for Mum.
A superb organisation with wonderful people.
No group of carers could have provided a more professional, friendly, caring service, plus a great feeling of general concern always with great sense of humour.There was almost always laughter and chatter coming from the bathroom and bedroom. Also the back office support was friendly and efficient and gave me much positive support.
Care is given by pleasant, helpful individuals.  No task is too much trouble for them. I applaud their dedication.
I could not have done without your first class help.
I cannot praise highly enough the personal care received by my Mother from your team. She, together with myself, were treated with respect, kindness and professionalism at all times. The care was consistently excellent, delivered by a highly trained team of lovely people.